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Account & Data Deletion
Last updated: 30 September 2026
This page explains how to ask us to delete your Pro-Finance International account and the personal data linked to it. It applies to the Pro-Finance app on Android and iPhone and to our website.
How to request deletion
- Email godsfavour1975@gmail.com with the subject “Account Deletion Request”, or message us on WhatsApp.
- Include your full name and the phone number you sign in with. Send it from that number or email so we can confirm the request is yours.
- We confirm your identity, tell you if anything must be settled first, and let you know when deletion is done.
✓ Address copied: godsfavour1975@gmail.com. If your email app didn’t open, paste this address into a new email.
What gets deleted
- Your app account and sign-in.
- Your selfie and the documents you uploaded (work ID, NIN slip, payslip).
- Your contact, personal, employment and next-of-kin details, and your referral code.
- Support messages linked to your account.
What we must keep
Nigerian law requires lenders to keep some records even after an account is closed. We keep only what the law requires, use it for nothing else, and delete it when the retention period ends.
| Data | What happens | When |
|---|---|---|
| Account, profile, selfie, documents, next of kin | Deleted | Within 30 days of a confirmed request |
| Identity checks (BVN verification records) | Kept, then deleted | As long as anti-money-laundering law requires (usually 5 years after the relationship ends) |
| Loan applications, repayments and account records | Kept, then deleted | As long as banking, tax and anti-money-laundering law requires (usually 5 years) |
If you have a loan running. Deleting your account does not cancel a loan. We can
close your account once any outstanding loan is repaid; until then we keep the details needed to service it.
Contact
Questions about deletion or your data? Email godsfavour1975@gmail.com or call 0809 660 4400. See also our Privacy Policy.